Our goal is to ensure your experience with DeepSource is smooth and hassle-free. Choose the support option that matches your plan:

Community

Free & Starter/Premium plans

Dedicated

Business plan

Priority

Enterprise plan

​
Community Support

DeepSource Discuss forum is where you can ask questions, give feedback, and report bugs. If you have a feature request, you may create a post on our Product Roadmap.

​
Dedicated Support

Users on the Business plan may raise tickets through our dedicated Support portal. We’ll follow up via e-mail within 1-3 business days depending on the severity of the issue.
Access the Support Portal quickly through the DeepSource dashboard by clicking ‘Help and Support’ → ‘Contact Support’ in the bottom left corner.

​
Priority Support

Enterprise customers may report issues either through the Support portal or by sending an email to enterprise-support@deepsource.io. For Enterprise Server (on-premise) installations, the support portal can be accessed by visiting <INSTALLATION_URL>/support. All Enterprise customers are entitled to Priority Support with guaranteed response times. Refer to the Priority Support SLA for more details. Need immediate assistance? Check our Troubleshooting Guide or FAQ first for quick solutions to common issues.