Support channels
Get help with DeepSource through support channels based on your plan level.
Priority Support (Team)
Users on the Team plan can raise tickets through the Support portal. We'll follow up via email within 1–3 business days depending on the severity of the issue.
Access the Support Portal from the Contact support link in the sidebar.
Priority Support (Enterprise)
Enterprise customers get everything in Team support, plus:
- Support portal + email — report issues through the Support portal or by emailing help@deepsource.com
- On-prem support portal — for Enterprise Server installations, access the support portal at
<INSTALLATION_URL>/support - Guaranteed response times — all Enterprise customers are entitled to Priority Support with guaranteed response times per the Priority Support SLA
Need immediate help? Check the Troubleshooting Guide or FAQ for quick solutions to common issues.